We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
The order may be cancelled before shipment due to any of the following reasons:
The specific product/model is out of Stock.
The order could not be shipped within the specified timeline.
On customers request
The shipping address is not serviceable.
Any other reason beyond the control of Swapmit
The orders may be cancelled post shipment and delivery due to any of the following reasons:
Established defect in the product which the seller is not able to either replace or repair.
Correct product could not be delivered.
Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
Customer refused to take the delivery, refund would not be applicable incase of perishable products, personalized products, like mugs, T-shirts with personal pictures.
Products damaged during transit and delivery not accepted.
Please connect with our customer care via email or call.
The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
Ensure to collect the return address from Swapmit customer care.
Pack the product properly and label the product with the order number, return address and your address.
Follow the instructions of customer care carefully for packaging and returning the product using courier services.
Ensure that the awb / tracking number is shared with Swapmit customer care.
The order shall be considered for refund only if the seller receives the product in undamaged condition [there should be no scratches, no dents etc.]
Write an email to [email protected]
What is Shopershop return policy?
At Shopershop we work very hard to deliver the best products and shopping experience to you. However, sometimes because of the scale of operation a few exceptional cases do happen. If for any reason you do not feel satisfied with the product delivered to you then please get in touch with our Customer Service team for an appropriate resolution.
We will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.
To make things fair for all of us and provide you with the benefits of the Return Policy, we adhere to below mention points.
All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.
Once we receive the return from you, we will provide you with a Gift Coupon (G.C.) of up to INR 250/- on your email, to compensate for the shipping charges you paid to return the product.
We would not be able to accept a product if it shows sign of being broken or tampered with by you.
We expect that while returning the product you will pack the product very safely and securely. We won’t be able to entertain any damage/lost in Transit (For example:- If a complaint was raised for Wrong Product Delivery and the sent item got damaged in the transit then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).
What to do if I want Replacement/Refund?
Please follow these steps to claim Replacement/Refund without any hiccups
Give us a call on 09874948042or drop an email at [email protected] within 48 hours of delivery.
Register your complaint and get a Complaint ID by the customer service team. This is mandatory information which is needed to know about the status of the complaint and for returning the Product.
Please pack the product back in its packing and mention the following details
√ Complaint ID: (As provided by the customer care) for the Return
√ Order #: Number generated at the time of order Placement.
√ Reason for Return: Please choose a reason from the below mentioned list
Incorrect Product Delivered
Others- If others then please specify (Please mention the reason in Hindi /English only)
√ Your full Contact Details: Your name, address, phone number and email address.
√ DOA (DEAD ON ARRIVAL) certificate: Needed only if you are returning a Defective Manufacture warranty product.
√ Picture of Damaged Product: Needed only if you are returning a Damaged Manufacture warranty product.
You have to return it to the following Address:
7 Sri Nath Das Lane
If you got a pickup scheduled, then keep your package ready. If you are sending it via courier, please ensure that the courier provides order tracking and you got the courier receipt with you. We will refund the courier charges up to Rs 250 in form of a Gift Coupon (G.C.).
6. Send an email to [email protected] with a scanned copy of courier charges receipt, please mention the Order # and the Complaint ID clearly in email and also send picture of the product if you received a damaged product. This email is required to reimburse you for the courier charges you paid for returning the product.
What is the Payment Mode for Refund?
It would remain the same as paid by you to Shopershop while placing an order. If you paid online, then it will be returned online, if you paid by Cash of Delivery option then it would be refunded to you via Demand Draft which will be sent to your address as mentioned while returning the product.