We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations of the merchants the order is not shipped by the seller then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
The order may be cancelled before shipment due to any of the following reasons:
The specific product/model is out of Stock.
The order could not be shipped within the specified timeline.
On customers request
The shipping address is not serviceable.
Any other reason beyond the control of Shopershop.
The orders may be cancelled post shipment and delivery due to any of the following reasons:
Established defect in the product which the seller is not able to either replace or repair.
Correct product could not be delivered.
Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
Customer refused to take the delivery, refund would not be applicable incase of perishable products.
Products damaged during transit and delivery not accepted.
Please connect with our customer care via email or call.
The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
Ensure to collect the return address from Shoper Shop customer care.
Pack the product properly and label the product with the order number, return address and your address.
Follow the instructions of customer care carefully for packaging and returning the product using courier services.
Ensure that the a wb / tracking number is shared with Shoper Shop customer care.
The order shall be considered for refund only if the seller receives the product in undamaged condition there should be no scratches, no dents etc.